Return & Refund Policy

At Skyline Strategies, we are committed to providing high-quality services and ensuring the satisfaction of our clients. However, due to the nature of our services, we have established a clear return and refund policy to help manage expectations and offer fair resolutions in case issues arise.

Refund Eligibility

Our services are designed to meet the specific needs of each client. Because services are rendered in real-time and are often customized to the client’s requirements, we do not offer automatic refunds after services have been provided. However, we understand that satisfaction is important, and if you are not fully satisfied with the results, we encourage you to reach out to us.

To be eligible for a refund or resolution, you must contact us within 7 days of the service delivery or purchase. After this period, we may not be able to accommodate your request, as our services are time-sensitive and project-based.

How to Request a Refund

To initiate a refund request, you must submit your request in writing to our customer service team at contact@theskylinestrategies.com. Please include your order details, a brief description of your concerns, and any relevant documentation that may help us assess your request. Our team will review your case and get back to you with next steps. We aim to address all concerns fairly and promptly.

Service-Based Nature of Refunds

Refunds will not be issued for services that have already been completed. This includes any consultations, strategy sessions, or personalized services that have been delivered. If a service has been partially completed, we may consider a partial refund depending on the circumstances and the extent to which work has been completed.

In cases where the service was unsatisfactory due to factors within our control, we will offer a resolution, which may include redoing part of the service or offering a discount on future services, rather than a full refund.

Adjustments and Modifications

If you are not satisfied with certain aspects of our service, please reach out to us as soon as possible. We may offer to modify or adjust the work to better align with your expectations. We are dedicated to providing high-quality service, and if any part of the service can be improved, we will work with you to ensure your satisfaction.

Special Circumstances

In exceptional cases, such as issues caused by our team’s errors or failure to deliver on promises made, we will evaluate the situation and may consider providing a refund, credit, or other compensation. However, such decisions will be made at our discretion based on the specifics of the case.

Non-Refundable Situations

Refunds will not be granted in the following circumstances:

• If the client changes their mind or decides not to move forward after the service has been initiated.
• If the service was used or delivered in full, as per the agreed-upon terms.
• If the client fails to provide adequate communication or clarification prior to the service delivery.

Customer Support

If you have any questions regarding our return and refund policy, or if you need further assistance, our customer support team is available to help. Please contact us via email at contact@theskylinestrategies.com, and we will be happy to assist you.